Clara · Customer Support

Support that sounds like you.
Awake at 3am.

Clara answers tickets, DMs, and comments in your brand voice. Pulls order data from Shopify, processes refunds, escalates only what needs a human. Replies in 90 seconds, 24/7, 365.

Hire Clara — A$797/mo → See it working
Resolved 18,400 tickets last month across 24 brands
90 sec
Avg first response
87%
Tickets fully auto-resolved
4.8/5
Average CSAT
24/7
Always answering
Live dashboard

Here's Clara working
a real account.

Live queue from a A$1.2M/mo health brand — Clara managing all channels.

agency.freedomclub.com / clara
Clara — Live View
Tickets resolved per hour (last 24h)
Live
Open tickets
14
–62% ↓
Resolution rate
87%
+24pp ↑
CSAT
4.87
+0.6 ↑
AnsIG DM · sizing question · replied in brand voice · 28sjust now
RefundProcessed A\$140 refund — late delivery goodwill3m
HideHid spam comment on ad (promoting competitor)7m
EscAllergic reaction complaint → legal queue, human only14m
Brand-voice replies

Trained on your past tickets,
your tone, your refund policy.

Clara ingests 6 months of your historical tickets in week one. Learns your voice, your policies, your edge cases. Every reply sounds like your best support rep — because it was trained on them.

  • Ingests historical ticket history for voice and policy
  • Pulls live order, tracking, and product data from Shopify
  • Handles refunds, exchanges, and address changes autonomously
  • Escalates complex or angry tickets to a human, always
clara / workspace
Live queue
Running
Ans"Where is my order?" · tracking pulled · replied 47s2m ago
AnsSize exchange request · new label generated · shipped to Clara queue4m ago
RefundProcessed A\$89 refund for damaged item · within policy8m ago
EscAngry customer, threatening chargeback → escalated to human12m ago
Omnichannel

Tickets, Instagram DMs,
Facebook comments, live chat.

Support isn't just your help desk anymore. Clara watches every channel — comments on ads, DMs on socials, reviews, live chat. One brain, one voice, across every surface your customer uses.

  • Gorgias, Zendesk, Front, Help Scout native integration
  • Instagram and Facebook DMs and comment reply
  • Ad comment moderation (hides spam, answers questions)
  • Shopify order lookup, tracking, refund processing
clara / reports
Today\s breakdown
Today
87%Auto-resolved (312 tickets)No touch
9%Escalated to human (32 tickets)Reviewed
4%Still open / in progress (14 tickets)Active
CSAT4.87 / 5 across 289 rated replies todayLive
Results

What Clara ships
in a typical month.

87%
Tickets resolved with zero human touch
90 sec
Average first response time
4.8/5
CSAT across managed brands
18,400
Tickets resolved last month
Clara
Customer Support

A$797/month

Full support coverage across every channel. On your brand, always.

  • Email tickets, live chat, Instagram and Facebook DMs, ad comments
  • Trained on your past tickets for brand voice and policy
  • Live Shopify integration — orders, tracking, refunds
  • Smart escalation to human on complex or angry tickets
  • Multi-language support (20+ languages)
  • Integrated with Gorgias, Zendesk, Front, Help Scout
Hire Clara →

Clara is on the clock.
So should you be.

Apply in two minutes. Connect accounts. Watch Clara work.

Apply now → See all bots